FAQs

What is Action-Packed Pup?

Action-Packed Pup is an online store providing unique and convenient gift options for dogs that boost their mental and physical activity and promote their overall wellbeing. For more information, see About Us.

 

What is an Action Pack?

An Action Pack is a customized gift pack/delivery box for dogs, designed for specific activities that stimulate their brains and bodies. We offer Action Packs that boost mental activity, such as the Pup Puzzler, and those that boost physical activity, such as the Sporty Pup, Wanderlust Pup, and Water Pup packs. If you would like to see other Action Pack offerings, please let us know. We would love your feedback!

 

Can I choose which toys and treats come in my Action Pack?

Action Packs contain standardized toys and gear, but some of the packs offer different options for those items. For example, the Pup Puzzler offers the option of choosing the type of interactive toy, and the Wanderlust Pup offers a choice of a backpack or running leash. Each Action Pack includes a variety of treats that are customized to the type of activity promoted by the pack. The Pup Puzzler includes a variety of small, low-calorie treats for use in the interactive feeders and puzzles, and the Sporty Pup, Wanderlust Pup, and Water Pup packs include a variety of endurance treats for active dogs. Treats for each of these pack types may vary depending on when you purchase your initial pack or refills, but rest assured that all treats will always be high quality, wholesome, grain free, and American made by reputable manufacturers. If you would be interested in an Action Pack that can be completely customized (ie, you select the treats from available options), please let us know, and we will try to make that happen in the future!

 

Do you offer Action Packs for dogs with food allergies?

Yes! All treats included in our Action Packs are free of wheat, corn, and soy. If your pup is allergic to other ingredients, please let us know, and we will look into providing these allergen-free treats in the future.

 

Can I receive Action Pack refills?

Yes! We offer the Hungry Pup treat pack that can be purchased separately for all Action Packs. We also offer subscriptions!

 

Can I donate an Action Pack to a shelter dog?

Yes!!! One of the main goals of Action-Packed Pup is to improve the lives of shelter dogs and increase their chances of being adopted by loving families. Improving the mental wellbeing of a shelter dog through the use of interactive feeders and other enrichment tools can prevent undesirable behaviors and improve adoptability (see this article on shelter dog enrichment). We also offer donation options for service and military dogs. Please visit our donation collection to find out more. As a thank you for supporting these dogs in need, customers will receive FREE shipping on the donated pack and a 25% off coupon for use on their next purchase for their own dog! We will also donate 10% of the proceeds from your purchase to the organization you've chosen for your donation.

 

Can I purchase a Gift Card for someone's dog or send a specific product as a gift?

Yes! Gift Cards can be purchased here. Action Packs can also be gifted instantly at the product pages. Look for the "SEND AS AN E-GIFT" option under the product selection. Gift recipient's can make changes to their gift before it ships or exchange the gift for store credit.

 

Why don't your Action Packs or Subscriptions include stuffed toys like some of the other subscription companies out there?

Although stuffed toys can be fun, they will likely end up in the landfill after being "paw-and-jaw" handled by your pup ;-) Instead of providing multiple, lower-quality, and less-durable toys, we think customers will get a better value with high-quality, durable, and reusable toys and gear. If you pup is craving variety, we suggest trying out our subscriptions, which give you the choice of receiving new interactive toys and treats with each delivery or just a variety of treats that can be used in training or with other toys you already have at home. Other options for spicing up the life of your pup include making your own toys out of old items you might normally recycle or discard. In the future, we plan to offer single-item purchases that can be added to your Action Packs or purchased separately. Check back often for updates to our product selections!

 

What is the best way to use the interactive treat feeders?

Please follow all manufacturer instructions printed on the label. When first introducing your pup to the interactive feeder, it is best to stuff the feeder with mostly small treats that will be easy to retrieve. If the treats are too large and too challenging for your dog to retrieve, s/he might give up and lose interest. Adding mostly smaller treats will provide instant gratification and allow your pup to learn how to "crack the code" of the feeder. Once your dog has learned how the feeder works, increase the challenge by adding larger treats. Adjust the size of the treats as needed for your dog. Note: if your pup has recently had a full meal or is on a restricted diet for overweight or obesity, use of treats with the interactive feeder may not be appropriate. Treat options included with the feeders are small and low calorie. Mixing in some chopped, raw carrots or other suitable veggies with the treats can also help to reduce calories. Please consult your veterinarian about your dog's nutritional needs. Also, please supervise your dog during use of the interactive feeder. The durable, high-quality rubber and plastic of the feeders and puzzles can withstand moderate chewing; however, as with all toys, there is always a chance that your dog could chew off and swallow parts of the toy. Most of the toys may not be suitable for heavy chewers, but we do offer interactive toys for heavy chewers. Be sure to select the appropriate option from the drop down menu on the product page. For more information, check out our Tips on Using Interactive Feeders and Puzzles.

 

What is the best way to use the outdoor toys/gear and endurance treats?

Please follow all manufacturer instructions printed on the label. Also, please monitor your pup's health and physical ability and check weather conditions before engaging in outdoor physical activity. For extended time outdoors, bring plenty of water and treats. The endurance treats offered in our Action Packs are formulated for active dogs. Because dogs metabolize fuels differently than humans do, endurance treats made for dogs are high in fat and protein and low in carbohydrates (the opposite is true for human endurance/energy gels; see this article about fuel for athletic dogs). Note: if your pup has recently had a full meal, endurance treats may not be needed. This is especially important for overweight and obese dogs. Please consult your veterinarian about your dog's nutritional needs.

 

Do you offer Action Packs for cats?

We do not offer cat products at this time, but we are continuing to expand our product lines and may do so in the future. Check back often!

 

Can I return a purchase?

We want you to be happy with your purchase! Action Packs can be returned within 30 days, if all items in the pack are unopened/unused, in original packaging, and in the original condition in which they were received. All refunds will be issued, minus return shipping costs, at the sole discretion of Action-Packed Pup, LLC. To schedule your return, please contact us at: returns@actionpackedpup.com. You will receive a return shipping label by email. Please see our full Return/Refund Policy for more information.